Gravity Plastics ("we", "us", "our") is a South African manufacturer of agricultural packaging, based at 133 Neil Hare Road, Atlantis Industrial, Western Cape, 7349. This Privacy Policy explains what personal information we collect through gravityplastics.co.za, how we use it, and the choices you have. It is intended to comply with South Africa's Protection of Personal Information Act (POPIA).

1. Information We Collect

We only collect personal information that you choose to give us. This happens in two places on our website:

Quote requests (/quote) — full name, email address, phone number, company name, delivery location, delivery timeline, the products and quantities you're interested in, and any additional details you provide.
Contact form (/contact) — your name, email address, subject, and message.

We do not require you to create an account, and we do not process any payments through this website.

2. How We Use Your Information

We use the information you submit solely to respond to your enquiry or quote request — for example, to prepare a quotation, arrange delivery, or answer a question about our products. We do not sell, rent, or trade your personal information to third parties, and we do not use it for marketing without your consent.

3. Third-Party Services

We use a small number of third-party services to run this website:

FormSubmit — our quote and contact forms are delivered to our inbox using FormSubmit (formsubmit.co), a third-party form processing service. The details you submit are transmitted to FormSubmit and forwarded to us by email; they are not stored in a database on our website.
Vercel Analytics & Speed Insights — we use privacy-friendly, cookieless analytics to understand overall site traffic and performance. These tools do not track you individually across other websites and do not use tracking cookies.
Google Maps — our Contact page embeds a Google Maps location so you can find our premises. Loading that embed may allow Google to set its own cookies, subject to Google's own privacy policy.

4. Cookies

This website does not use cookies of its own for tracking or advertising. The only cookies that may be set are placed by the embedded Google Maps widget on our Contact page, as described above. We do not use marketing or advertising cookies.

5. Data Retention

We retain enquiry and quote request information for as long as reasonably necessary to respond to you and to maintain our business records, after which it is deleted or archived securely.

6. Your Rights

Under POPIA, you have the right to ask us what personal information we hold about you, to request that it be corrected or deleted, and to object to how it is used. To exercise any of these rights, contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@gravityplastics.co.za or 133 Neil Hare Road, Atlantis Industrial, Western Cape, 7349.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website or legal requirements. The "Last updated" date at the top of this page shows when it was last revised.